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WHAT IS TELEMEDICINE?With the service, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board-Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.
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WHO ARE THE DOCTORS?All service providers are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their provider and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected provider consultations are also reviewed by our internal medical board.
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IS THIS SERVICE APPROPRIATE FOR EVERY MEDICAL CONDITION?No. The service is designed to handle non-emergency medical issues. You should not use this service if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While the service is not intended to replace your primary care doctor for common or chronic conditions, a virtual doctor's appointment can sometimes substitute a doctor's office, urgent care, or an emergency room visit.
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WHAT ARE THE MOST COMMON CONDITIONS YOU TREAT?Our doctors are trained to treat a wide range of conditions. Some of the most common are: Acne Allergies Constipation Cough Diarrhea Ear Problems Fever Flu Headache Insect Bites Nausea Pink Eye Rash Respiratory Problems Sore Throats Urinary problems/UTI Vaginitis Vomiting
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WHEN CAN I START USING MY SERVICE?You can start using the service immediately after you sign up and activate your account. Once you have an account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice.
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WHEN IS SERVICE AVAILABLE?Service is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use the service anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost-effective alternative to the emergency room, urgent care center, or clinic.
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WHERE IS THE SERVICE AVAILABLE?The service is available anywhere in the United States. The network of Board-Certified providers will be provided to you based on the state you are located. We make sure that each provider is fully licensed to practice medicine in your state.
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CAN THE SERVICE BE ACCESSED ON MOBILE DEVICES?Yes, the service can be accessed on most mobile devices with an Internet connection. The service has a Mobile App and is available for download in the iTunes Store and the Google Play Store.
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CAN A SERVICE PROVIDER PRESCRIBE MEDICATION AS PART OF THE VISIT?Yes, if the service provider believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e., no controlled substances), which can be sent directly to the pharmacy of your choice. As soon your consultation is over, your prescription will be sent electronically. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our providers to sign and fax. All prescriptions are fully compliant and include all required information.
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IS THE SERVICE SAFE AND PRIVATE?Yes, the service is safe and private. The service is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected provider and pharmacy.
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WHAT SYSTEM REQUIREMENTS DO I NEED FOR VIDEO CONFERENCING?To use video conferencing, you need: Windows® XP, Vista, 7, 8, 10, or 11. A Mac running OSX 10.6 (Snow Leopard) or newer. High-speed internet connection A webcam with at least 1.3 megapixels Microphone (most webcams already have microphone built in) After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.
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HOW DO I CANCEL MY MEMBERSHIP?Our cancellation policy is hassle-free. If you wish to cancel for any reason, please call us at 1-800-328-7701 as we would like to understand and resolve any issue you may have had. Please note your subscription cannot be cancelled online. Our agents are available Monday through Friday from 9:00 a.m. to 6:00 p.m. ET.
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HOW DOES THE CARD WORK WITH MY EXISTING HEALTH INSURANCE?Your discount card can be used along with your medical insurance to reduce your out-of-pocket expenses. You can also apply your discount card to services not covered by your medical insurance. In many cases, certain prescription drugs, eye, dental and chiropractic services, and diabetic supplies are not typically covered by medical insurance plans.
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WHAT IF I HAVE A DIFFERENT QUESTION?If you're not a member yet and have questions about how Telemedworks will work for you, just call us at 1-800-328-7701.
Dental, Vision, Chiropractic, Labs, Imaging, Diabetic & Home Medical Supplies Disclosure. This plan is NOT insurance. This plan is not a qualified health plan under the Affordable Care Act (ACA). Some services may be covered by a qualified health plan under the ACA. This plan does not meet the minimum creditable coverage requirements under M.G.L. c. 111M and 956 CMR 5.00. This is not a Medicare prescription drug plan. Discounts on hospital services are not available in Maryland. The plan provides discounts at certain health care providers of medical services. The plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all health care services but will receive a discount from those health care providers who have contracted with the discount plan organization. The range of discounts will vary depending on the provider type and services provided. The licensed discount plan organization is Coverdell & Company, Inc., at 2850 W. Golf Road, Rolling Meadows, IL 60008, 1-866-770-5259. Benefits not available in Alaska, Connecticut, Iowa, Massachusetts, Rhode Island, Utah, Vermont and Washington. For a provider listing, visit findbestbenefits.com and enter promo code 571133. You have the right to cancel this plan. AR, TN and VT residents will be refunded the processing fee. Such refund will be issued within 30 days of request.